Our Process
We have learned from our real life experience working in fireplace showrooms and installing. How frustrating it can be when a customer purchases a fireplace they love in the showroom only to find when the installation crew arrives to install the product... It is the wrong fireplace for this unique situation!
Our guide to success is: We come meet You in order gather all the information needed to help you make an informed decision and purchase that works best for you!
We specialize in Fireplaces! We deliver the complete Fireplace package with clear upfront pricing. Our mission is to equip you with the information and guidance you need to select the perfect Fireplace that will suit your needs best. We supply everything you need to right down to the finish with our feature walls, custom mantels, television mounting. We are your one stop Fireplace shop!
Electric, Gas, Wood, Pellet, whatever your preference. Retrofits, renovations, new construction we have the products for your application.
Our professional installation teams work together with you to give you the completed project you desire without the hassle.
The Ideal way to buy a Fireplace is to have our Friendly Technicians come to assess your situation, Understand  exactly what you would like, provide you with a guaranteed quote including all the necessary materials.
When you choose to have our Industry Leading Professionals Install your purchase we provide Free Delivery. We honour manufacturers warranty on all our products. We provide service, support, and cleaning for all our products so you can have peace of mind when you buy from us everything is taken care of!
Policies
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy, you have 30 days from the date of purchase to request a return or exchange.
To be eligible for a return:
- Items must be unused, in original condition, and in the original packaging.
- Receipt or proof of purchase is required.
- Do not send your purchase back to the manufacturer
Partial refunds may be granted for:
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll notify you by email to confirm receipt and let you know whether your refund has been approved.
- If approved, your refund will be processed and a credit automatically applied to your original method of payment.
- Please allow a few days for processing and posting by your bank or credit card provider.
Haven’t received your refund yet?
- Double-check your bank account or credit card statement.
- Contact your credit card company or bank, as it may take some time for the refund to post.
- If you've done the above and still haven't received your refund, please contact us at Clickfire.ca@gmail.com.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item:
- Email us at Clickfire.ca@gmail.com
- Send the item to: Click Fire, 8 Trowell Ave,Toronto, Ontario, Canada, M6M 1L4
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.
Shipping Returns
To return your product, please ship it to:
Click Fire, 8 Trowell Ave,Toronto, Ontario, Canada, M6M 1L4
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Click Fire is a full-service fireplace company based in Toronto, Ontario, specializing in premium products, expert installations, custom fireplace designs, and personalized service—all at competitive value.